Terms of Use

Your account

• You must be 18 or older to create an account.
• You sign in with your Google or Microsoft account. Keep that account secure; you are responsible for activity on your Wellisha Essentials account.
• Give accurate names, addresses and phone numbers so we can deliver your orders.

Products

We describe our products as accurately as we can, including the information printed on the pack. Please read and follow the instructions on the pack before use. Pack artwork on the website may differ slightly from the pack you receive.

Prices and offers

• Prices are in Indian rupees and include applicable taxes. Delivery charges, if any, are shown before you pay.
• The total shown when you confirm your order is the amount you pay. Prices and offers can change, but not for an order you have already confirmed.
• If an obvious pricing error affects your order, we may cancel it and refund you in full.

Coupons and referrals

• Personal coupons can be used once, one coupon per order, before the expiry date shown in your account. They cannot be combined with other offers: where an offer such as a multi-pack discount also applies, you get whichever saves you more. Coupons cannot be transferred or exchanged for cash.
• Referral rewards are issued after your friend's first order is delivered and not refunded. Each friend can be referred only once, and you cannot refer yourself.
• We may withdraw coupons or rewards obtained through misuse.

Orders and payment

• Your order is confirmed only after our payment partner confirms your payment. A success message in your browser alone does not confirm an order.
• We may decline or cancel an order if a product is unavailable, the payment cannot be confirmed, or we suspect misuse. If you have already paid, we refund you in full.

Delivery

• We deliver within India through Amazon Shipping and other courier partners.
• Delivery dates are estimates. You can follow your order and its tracking on your order page.
• If a parcel cannot be delivered because of an incorrect address or repeated failed attempts, we will contact you about re-delivery or a refund.

Cancelling an order

You can cancel an order before it is dispatched by writing to care@wellisha.com with your order reference. We will cancel it and refund the full amount to your original payment method. Once a parcel has been handed to the courier it can no longer be cancelled.

Returns and refunds

• For hygiene reasons, period-care products cannot be returned once delivered unless they arrive damaged or you receive the wrong item.
• If your order arrives damaged or wrong, write to care@wellisha.com within 48 hours of delivery with your order reference and photos of the parcel and products. We will send a replacement or refund you in full.
• Refunds go to your original payment method. How long a refund takes to reach you depends on your bank or payment provider.

Reviews

Only customers who received a product can review it. Reviews must be honest, about the product and free of personal information or offensive content. We may decline or remove reviews that do not follow these rules.

Using this website

Do not misuse the website, for example by attempting to access other people's accounts, requesting codes for numbers you do not own or interfering with its security. The Wellisha Essentials name, logo, artwork and content belong to us and may not be used without our permission.

Our responsibility

Nothing in these terms limits your rights as a consumer under Indian law. Apart from those rights, our total responsibility for any order is limited to the amount you paid for it. We are not responsible for delays caused by events beyond our reasonable control.

Governing law

These terms are governed by the laws of India. Courts in Gurugram (Gurgaon), Haryana, have jurisdiction over disputes, without affecting your right to approach a consumer commission available to you under the Consumer Protection Act, 2019.

Changes to these terms

We may update these terms. The version shown when you place an order applies to that order.

Grievance Officer

For any complaint about your order, your account or how we handle your personal data, contact the Grievance Officer, Wellisha Essentials, at care@wellisha.com (subject "Grievance") or on +91 85278 88580. Include your order reference if your complaint is about an order.

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.