Refund & Cancellation Policy

Cancelling an order

You can cancel an order before it is dispatched by writing to care@wellisha.com with your order reference. We will cancel it and refund the full amount to your original payment method. Once a parcel has been handed to the courier it can no longer be cancelled.

Orders we cancel

• We may decline or cancel an order if a product is unavailable, the payment cannot be confirmed, or we suspect misuse. If you have already paid, we refund you in full.
• If an obvious pricing error affects your order, we may cancel it and refund you in full.

Returns

• For hygiene reasons, period-care products cannot be returned once delivered unless they arrive damaged or you receive the wrong item.
• If your order arrives damaged or wrong, write to care@wellisha.com within 48 hours of delivery with your order reference and photos of the parcel and products. We will send a replacement or refund you in full.

Parcels that cannot be delivered

If a parcel cannot be delivered because of an incorrect address or repeated failed attempts, we will contact you about re-delivery or a refund.

How refunds are paid

• Refunds go to your original payment method. How long a refund takes to reach you depends on your bank or payment provider.

Grievance Officer

For any complaint about your order, your account or how we handle your personal data, contact the Grievance Officer, Wellisha Essentials, at care@wellisha.com (subject "Grievance") or on +91 85278 88580. Include your order reference if your complaint is about an order.

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.